No Long-term Contracts.

Choose your monthly plan.

Basic

Recommended for small teams

$169

1200 complimentary per month 
then 3 cents per message segment

UsersUp to 12
Included Messages Per Month1200
Click-to-Call Voice Minutes Per Month120
Face-to-Face Video Chat Minutes Per Month120
Included Text Lines14
Express Pay 
Announcements 
TCPA Customized Compliance Setup 
Keyword Replies & Routing 
After-Hours & Off-Season Auto-Replies 
Text-Us Website Lead Generator 
Power Templates 
Dashboard Reporting 
Send Attachments 
Scheduled Messages 
Unlimited Contacts 
QR-Code Check-In & Self-Enrollment 
Facebook Messenger Integration 
Google Review Collection 
Team Chat 
Website Live Chat 
Forms, Surveys & Signatures 
Secure Chat (for HIPAA, Financial & Hotlines) 
API Access 
Workflows & Automations 
Custom QR Code Workflows 
3rd Party Payments 

Choice

Recommended for mid-sized teams

$299

2400 complimentary per month
then 2.5 cents per message segment

UsersUp to 24
Included Messages Per Month2400
Click-to-Call Voice Minutes Per Month240
Face-to-Face Video Chat Minutes Per Month240
Included Text Lines27
Express Pay 
Announcements 
TCPA Customized Compliance Setup 
Keyword Replies & Routing 
After-Hours & Off-Season Auto-Replies 
Text-Us Website Lead Generator 
Power Templates 
Dashboard Reporting 
Send Attachments 
Scheduled Messages 
Unlimited Contacts 
QR-Code Check-In & Self-Enrollment 
Facebook Messenger Integration 
Google Review Collection 
Team Chat 
Website Live Chat 
Forms, Surveys & Signatures 
Secure Chat (for HIPAA, Financial & Hotlines) 
API Access 
Workflows & Automations 
Custom QR Code Workflows 
3rd Party Payments 

Pro

Recommended for large teams

$499

5000 complimentary per month
then 2.0 cents per message segment

UsersUp to 50
Included Messages Per Month5000
Click-to-Call Voice Minutes Per Month500
Face-to-Face Video Chat Minutes Per Month500
Included Text Lines55
Express Pay 
Announcements 
TCPA Customized Compliance Setup 
Keyword Replies & Routing 
After-Hours & Off-Season Auto-Replies 
Text-Us Website Lead Generator 
Power Templates 
Dashboard Reporting 
Send Attachments 
Scheduled Messages 
Unlimited Contacts 
QR-Code Check-In & Self-Enrollment 
Facebook Messenger Integration 
Google Review Collection 
Team Chat 
Website Live Chat 
Forms, Surveys & Signatures 
Secure Chat (for HIPAA, Financial & Hotlines) 
API Access 
Workflows & Automations 
Custom QR Code Workflows 
3rd Party Payments 
Need to go bigger or smaller? We can customize a plan for you.

Trusted by businesses of every size since 2014

Plan Comparison Basic

$169/mo

Choice

$299/mo

Pro

$499/mo

KEY FEATURES
Users Up to 12 Up to 24 Up to 50
Included Message Segments Per Month 1200 2400 5000
Click-to-Call Voice Minutes Per Month 120 240 500
Face-to-Face Video Chat Minutes Per Month 120 240 500
Included Text Lines 14 27 55
Express Pay - Collect Payments via text
TCPA Customized Compliance Setup
Keyword Replies & Routing
After-Hours & Off-Season Auto-Replies
Text-Us Website Lead Generator
Power Templates
Dashboard Reporting
Send Attachments
Scheduled Messages
Unlimited Contacts
QR-Code Check-In & Self-Enrollment
SMS Marketing & Announcements
Google Review Collection
Team Chat
Website Live Chat
Collect Forms, Surveys & Signatures
Pre-Fill For Form Fields
Secure Chat (for HIPAA, Financial & Hotlines)
Workflows & Automations
API Access
Custom QR Code Workflows
3rd Party Payments
Google My Business Messaging
We provide custom onboarding
and training to help get you started.

TCPA Compliance Setup

Queue & Team Setup

Text Us & Live Chat

Welcome Call

Online Kickoff Meeting

Data Import Assistance

Frequently asked questions about our pricing

We are here to help customize your plan or assist you with best-practice templates, queues, team setup, and more.

Captivated plans are customized to fit both the size of your team and the estimated number of messages you anticipate using per month.
There are three parts to every plan.

  • Setup and Onboarding Fee: This one-time fee helps us cover all of the work we do behind the scenes to get your account live including registering your business and your phone lines with the carriers as part of the 10DLC process. It also includes the setup of your queues and teams, as well as after-hours auto-replies. Of course, it also includes our online training and kickoff.
  • The License Fees: This covers the monthly licensing for use of our platform and software.
  • Metered Fees: This includes all per-message or per-minute costs associated with your account with rates specific to your plan. Note, all carriers charge based on each message segment of 160 characters so your SMS metered usage is based on message segments, not the actual quantity of messages. *Our Live Chat, Team Chat, and Secure Chat messages are unlimited and not metered like text messages.
No problem, we can create an enterprise account and you can then choose to have one-billing entity or each location may be billed directly and still qualify for enterprise pricing. Text us and we will happily provide a custom estimate.
Each plan comes with a specific number of messages included at no-charge. If in one billing cycle you use an additional 200 or 2000 messages, you are not moved to a higher plan automatically. You will only be charged for additional messages used outside of what’s included in your plan. This is perfect for businesses with fluctuating and seasonal business where you can build your plan with a low message count and then only pay for what you really use.
Refer your friends by sending them your “Share the Love” code and you’ll both receive account credit when they sign up.​
Your month-to-month subscription can be canceled or modified at any time. Cancellations require a 30-day notice. Many of our clients start out on our month-to-month plan and request to move to our annual plan for additional savings. (typically about a 15%-20% savings)
Visa, Mastercard, American Express, and eCheck/ACH. *Note, invoice billing is available on annual subscriptions and on monthly subscriptions for an additional fee of $10.00 per invoice.